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Care Connection of Cincinnati has created a position in 2007 to ensure that the new relationship between a recovering patient and a clinician is well nurtured. This role is fulfilled by our Patient Advocate. A Patient Advocate's responsibilities include assisting patients / caregivers with questions that they may have about any aspect of the care that they receive from Care Connection of Cincinnati. Overseeing any and all patients through our follow-up process, maintaining and updating usable data and generating reports as needed is just another part of our Patient Advocate's daily role.

Some of the other responsibilities handled by our Patient Advocate include:

1. Handle inbound patient/customer service calls from patients, caregivers, care coordinators, field staff and administrative staff.
2. Make follow-up calls to the patient or caregiver one week after our services begin to inquire how overall care is being provided or received.
3. Monitor Satisfaction Surveys once a week and respond to surveys if necessary. Follow up with administrative staff and field staff as appropriate.
4. Maintain a comprehensive tracking system for patient retention and report results to be used for identifying Risk Management.
5. Maintain, track, prepare and distribute reports with patient outcomes, to implement an improvement process to enhance patient / customer satisfaction.
6. Treat all information and data within the scope of the position with appropriate confidentiality and security. Comply with HIPPAA regulations.

Our Patient Advocate is required to have a minimum of 2 years in a customer service related field, 2 years database / computer experience, excellent phone presentation and communication skills, demonstrated ability to handle challenging situations in a professional manner and have good communication skills.

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